Contact Our Team

Email [email protected], call (888) 468-5344, or write to 8042 Hickory Lane, Suite 297, Salem, OR 97301. Email is usually the fastest way to get a detailed answer.

• Email: [email protected]
• Phone: (888) 468-5344
• Mail: 8042 Hickory Lane, Suite 297, Salem, OR 97301

When you write, include the name and email address you used on the request form and the approximate date you submitted it. Please do not send your full Social Security number, bank account number or passwords by email; we will never ask for them that way.

We aim to answer emails within one business day and return voicemails on the next business day. Messages sent on weekends or holidays are handled in order on the following business day.

Privacy requests, such as asking for a copy of your data or for deletion, may take longer because we must confirm your identity first. We acknowledge those requests promptly and complete them within the time your state's privacy law allows, which is commonly 45 days.

Opt-out requests for marketing email from our service are processed promptly, and in any case within ten business days. Lenders you were matched with run their own lists, so contact them directly to stop their messages.

We can help with questions about the request form, how and with whom your information was shared, stopping contact from our service, privacy requests, and reporting a suspected scam that uses our name.

• Problems completing or submitting the form
• Which lenders or partners received your request
• Opting out of email or text messages from our service
• Requests to access, correct or delete your personal information, as described in our privacy policy
• Reports of anyone asking for upfront fees or gift cards while claiming to represent us
• Feedback on our guides, such as an error in an example

We cannot change a lender's decision or terms. Lenders alone approve or decline requests, set APRs and fees, send funds and manage accounts, so those questions go directly to the lender.

• We cannot reverse a decline or ask a lender to reconsider.
• We cannot lower an APR, remove a fee or change a term in an offer.
• We cannot see or change your loan balance, due dates or payments.
• We cannot speed up a lender's funding or your bank's deposit timing.

The lender's contact details appear in its offer, its agreement and its emails to you. If you are unsure which lender holds your loan, we can tell you which lender your request was passed to. Our how it works page sets out who handles each step.

Stop contact and tell us. We never charge a fee to use our service, and legitimate lenders do not ask for gift cards, wire transfers or payment before a loan is funded.

Email the caller's number, the name they used and what they asked for to [email protected]. You can also report it to the Federal Trade Commission at ReportFraud.ftc.gov and to your state attorney general. The guide on spotting a personal loan scam lists other warning signs.